Orders & Shipping
- All in stock items will be shipped within 3 working day upon confirmation of payment. All back-ordered items are shipped as soon as the stock are made available.
- Orders will be delivered using express courier service.
- Customers must provide full details (i.e: Name, contact number, address, email address) for sale and return transactions.
- Shuzet.com ensures that all items are packed and shipped out in good condition.
- We will provide the courier tracking number to customers upon shipment of orders.
- We are currently only shipping within Malaysia.
- Manual bank transfer – Over the counter cash or cheque payment can be made to our CIMB Bank account no. 8009782244 Woolf Creative Works
- Paypal – Payment gateway that allows you to make real time online payments using your credit card of Paypal account
Exchange & Refund Policy
Products sold are not refundable. Unfortunately, we are unable to accept returns if you have changed your mind after ordering the product. However, we are happy to replace any defective products reported not more than 3 days after receiving the products. Please notify us at email@example.com by providing us the following information:
- Order Number
- Contact Number
- Consignment note with recipient’s name & signature
- Describe the reason for the request of replacement
Our team will verify and notify you via email on the exchange process.